Shipping, Returns & Refund Policy

At ChipDaddy, customer satisfaction is important to us. We carefully inspect and package every order before shipment to ensure your poker chips and accessories arrive in excellent condition. If an issue occurs, we're committed to working with you toward a fair resolution.

Order Processing

Most in-stock orders are processed and prepared for shipment within 1–2 business days.

Orders placed on weekends or holidays may begin processing on the following business day. Tracking information will be provided when available after your order ships.

Free Shipping

Orders totaling $150 or more qualify for free standard shipping within the contiguous United States, unless otherwise stated.

Oversized, unusually heavy, custom-made, or special-order merchandise may be excluded from promotional shipping offers.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify your address before placing an order. If you notice an error, contact ChipDaddy immediately at 636-253-2525.

Once a package has been transferred to the shipping carrier, address changes may no longer be possible.

Lost, Delayed or Missing Packages

If your package is delayed or appears lost in transit, please contact us. We will assist with contacting the shipping carrier and, when appropriate, initiating a carrier investigation or claim.

Packages are not considered officially lost until the carrier's required investigation or waiting period has passed.

Packages Marked Delivered

If tracking indicates delivery but you cannot locate your package, please:

1. Check your mailbox, porch, garage, and surrounding delivery areas.

2. Ask household members or neighbors whether they accepted the package.

3. Contact the shipping carrier for additional delivery information.

4. Contact ChipDaddy if further assistance is needed.

ChipDaddy cannot guarantee reimbursement or replacement for packages confirmed as delivered to the address provided at checkout. However, we will provide reasonable assistance with carrier investigations.

Damaged, Defective or Incorrect Orders

Every order is carefully inspected and packaged before shipment. However, shipping damage or fulfillment errors can occasionally occur.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 5 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the affected merchandise

• Photographs of the shipping box and packaging, when applicable

After reviewing and verifying the issue, ChipDaddy may offer a replacement, replacement components, store credit, or refund, depending on the circumstances.

If the problem resulted from a ChipDaddy fulfillment error or shipping damage, customers will not be responsible for approved return shipping costs.

Please retain all damaged merchandise and original packaging until the claim is resolved.

Returns

Most eligible merchandise may be returned within 5 days of delivery, subject to the conditions below.

Return Eligibility Requirements

• Merchandise must be in new or like-new condition.

• All original components, accessories, packaging, and cases must be included.

• Products must not show excessive wear, damage, alteration, or misuse.

• Returns must be authorized by ChipDaddy before merchandise is shipped back.

Please contact us before returning merchandise so we can provide the appropriate instructions.

Unopened Merchandise

Eligible unopened merchandise returned in its original condition may qualify for a refund of the purchase price after inspection.

Opened Merchandise

Opened merchandise may still qualify for a return if it remains in new or like-new condition and includes all original packaging and components.

If merchandise requires repackaging, cleaning, sorting, replacement packaging, or cannot be resold as new, a restocking fee of up to 15% may apply.

Simply opening a package for reasonable product inspection does not automatically result in a restocking fee.

Return Shipping Costs

For standard returns unrelated to product defects, shipping damage, or ChipDaddy fulfillment errors, the customer is responsible for all return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service for all returns.

Non-Returnable Merchandise

The following merchandise may not qualify for return unless it arrives damaged, defective, or incorrect:

• Custom-made or personalized products

• Special-order merchandise

• Products manufactured or specially configured for an individual customer

• Clearly identified clearance or final-sale merchandise

• Used, altered, damaged, or incomplete merchandise

• Gift cards and promotional credits

Selecting specific denominations from standard in-stock poker chips does not automatically make an order non-returnable unless it was clearly identified as custom or special-order merchandise before purchase.

Order Cancellations

If you need to cancel an order, please call or text 636-253-2525 as soon as possible.

We will make reasonable efforts to cancel your order before shipment.

Once a package has been transferred to the shipping carrier, cancellation is no longer available, and the order must follow the standard return process.

If a shipping label has been purchased but the package has not shipped, we will attempt to void the label when possible.

Customers are responsible only for shipping-related costs that ChipDaddy cannot recover, when applicable.

Refunds

Approved refunds are processed after returned merchandise has been received and inspected.

Refunds are generally issued to the original payment method.

Additional processing time may be required by your bank, credit card issuer, or payment provider.

Applicable non-refundable shipping charges, restocking fees, or other disclosed costs may be deducted from the refund amount.

Exchanges

Need a different poker chip denomination, chip style, case, or accessory?

Contact ChipDaddy to discuss available exchange options.

Any price differences, additional shipping charges, or applicable return shipping costs will be communicated before the exchange is processed.

Our Commitment to You

ChipDaddy is a small business dedicated to providing premium poker chips, accessories, and dependable customer service.

We carefully inspect and package orders before shipment and work to resolve customer concerns fairly and professionally.

Premium Quality • Honest Prices • Fast Shipping • Great Customer Service

Questions or Order Assistance

ChipDaddy

Call or Text: 636-253-2525

Website: www.chipdaddy.org

Please have your order number available when contacting us about an existing purchase.

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