Frequently Asked Questions (FAQ)
Welcome to ChipDaddy Poker Chips & Supplies!
We're here to make shopping for premium poker chips and accessories easy, affordable, and worry-free. Below are answers to some of our most frequently asked questions.
Ordering & Products
What types of poker chips does ChipDaddy sell?
We offer a wide selection of premium clay and ceramic poker chips in various designs, colors, denominations, and weights. Whether you're building a home poker set or upgrading your existing chips, we have options to fit your game.
How many poker chips come in a roll?
Our poker chips are sold in rolls of 25 chips. You can select your preferred denominations and quantities when ordering.
Can I customize my own poker chip set?
Yes! You can choose your preferred poker chip design, denominations, quantities, and available carrying case options to build a set that fits your needs. In stock items only.
What is the difference between clay and ceramic poker chips?
Clay-style poker chips offer a traditional casino-inspired feel and textured surface. Ceramic poker chips typically feature smooth surfaces and detailed, full-color printed designs. Both are popular choices for home games and poker enthusiasts.
Do you offer sample packs?
Yes! We offer sample packs so you can compare chip designs, colors, weights, and textures before purchasing a complete set.
Do you sell poker accessories?
Absolutely! We carry dealer buttons, bomb pot buttons, playing cards, poker chip cases, trays, card guards, and other poker accessories.
Shipping & Delivery
How quickly will my order ship?
We work to process and ship orders as quickly as possible. Processing times may vary depending on the products ordered and order volume. Usually ships in the same or next business day.
Will I receive a tracking number?
Yes. Once your order ships, tracking information will be provided so you can follow your package's delivery progress.
Do you offer free shipping?
Yes! We offer FREE SHIPPING on qualifying orders of $150 or more.
How are shipping charges calculated?
Shipping charges for orders below the free-shipping threshold are determined by the shipping destination and order value. Applicable shipping charges are displayed during checkout.
How are poker chips packaged for shipping?
We carefully inspect and package orders to help protect your poker chips and accessories during transit.
Payments, Returns & Customer Service
What payment methods do you accept?
Available payment options are displayed during our secure checkout process.
What if my order arrives damaged or something is missing?
Please contact our customer service team as soon as possible. Provide your order number, a description of the issue, and photos when applicable. We'll review the situation and work toward an appropriate resolution.
Can I return or exchange an item?
Returns and exchanges are subject to our posted Return & Refund Policy. Please review that policy for eligibility, conditions, and instructions.
What if I accidentally order the wrong denominations?
Contact us as soon as possible with your order number. If your order has not shipped, we'll review whether changes can be made.
Do you offer discounts for returning customers?
Yes! Eligible returning customers can use promotional code for 15% off a future qualifying order, subject to the promotion's terms. Codes are usually sent with an order or past order follow up.
How can I contact ChipDaddy?
You can reach us through the contact information provided on our website. We're happy to assist with product questions, orders, and customer service concerns.
Shop With Confidence
At ChipDaddy Poker Chips & Supplies, we're committed to providing premium-quality poker products, honest prices, fast shipping, and outstanding customer service.
Premium Quality • Honest Prices • Dealer Trusted
