Shipping, Returns & Refund Policy

At ChipDaddy, we want you to feel confident when ordering from us. We carefully inspect and package every order before it leaves our facility, and if there is ever a problem with your order, we will do our best to make it right.

Order Processing

Most in-stock orders are processed and prepared for shipment as quickly as possible, typically within 1–2 business days.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order ships, tracking information will be provided when available.

Free Shipping

Qualifying orders of $150 or more receive free standard shipping within the contiguous United States unless otherwise stated.

Certain oversized, unusually heavy, custom, or special-order items may be excluded from promotional shipping offers.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible at 636-253-2525.

Once an order has been transferred to the shipping carrier, we may not be able to change the delivery address.

LOST, DELAYED OR MISSING PACKAGES

We know shipping problems can be frustrating, and we will help whenever possible.

If your tracking information shows that a package has been delayed or appears to be lost in transit, please contact us. ChipDaddy will assist with contacting the shipping carrier and, when appropriate, opening a carrier claim.

A package will not be considered lost until the carrier's required waiting or investigation period has passed.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location, mailbox, porch, garage, or other secure areas.

  2. Check with household members or neighbors who may have accepted the package.

  3. Contact the shipping carrier for additional delivery information.

  4. Contact ChipDaddy if additional assistance is needed.

ChipDaddy cannot guarantee reimbursement or replacement for packages confirmed by the carrier as successfully delivered to the address provided by the customer. However, we will assist you with the carrier whenever reasonably possible.

DAMAGED OR INCORRECT ORDERS

We take great care when packaging heavy poker chip orders, but occasionally damage can occur during shipping.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 5 days of delivery.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the damaged or incorrect merchandise

  • Photographs of the shipping box and packaging if shipping damage occurred


Once the issue is verified, ChipDaddy may provide a replacement, replacement parts, store credit, or refund, depending on the circumstances.

If ChipDaddy made an error with your order or the product was damaged during shipment, you will not be responsible for approved return shipping costs.

Please do not discard damaged merchandise, shipping boxes, or packaging until the claim has been resolved.

RETURNS

We want you to be happy with your purchase.

Most eligible merchandise may be returned within 5 days of delivery. Customer is responsible for all return shipping cost

To qualify for a return:

  • Merchandise must be in new or like-new condition.

  • All original components, accessories, packaging, and cases must be included.

  • Products must not show excessive wear, damage, alteration, or misuse.

  • A return must be authorized by ChipDaddy before merchandise is shipped back.

Please contact us before returning any merchandise so we can provide return instructions.

Unopened Merchandise

Eligible unopened merchandise returned in its original condition may receive a refund of the purchase price after the returned merchandise has been received and inspected.

Opened Merchandise

We understand that customers may need to open a product to inspect it.

Opened merchandise may still be eligible for return provided it remains in new or like-new condition and includes all original items and packaging.

If returned merchandise requires repackaging, sorting, cleaning, replacement packaging, or cannot be resold as new, a restocking fee of up to 15% may apply.

We will not charge a restocking fee simply because a customer opened a package to reasonably inspect the product.

Return Shipping

For standard returns where there is no product defect, shipping damage, or ChipDaddy error, the customer is responsible for return shipping costs.

Original shipping charges, when applicable, are generally non-refundable.

We recommend using a trackable shipping method when returning merchandise.

NON-RETURNABLE ITEMS

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

  • Custom-made or personalized products

  • Special-order merchandise

  • Products specifically configured or manufactured for a customer

  • Clearance or final-sale merchandise when clearly identified as such

  • Merchandise that has been used, altered, damaged, or is missing components

  • Gift cards or promotional credits

Custom denomination selections using standard in-stock poker chips are not automatically considered custom merchandise unless specifically identified as a custom or special-order product before purchase.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at 636-253-2525. Call or Text

We will make every reasonable effort to cancel the order before it ships.

If the order has already been transferred to the shipping carrier, it can no longer be canceled and will need to follow our standard return process.

If a shipping label has already been purchased but the package has not yet been transferred to the carrier, we will attempt to void the label whenever possible.

Customers will only be responsible for shipping-related costs that ChipDaddy is unable to recover.

REFUNDS

Approved refunds are issued after returned merchandise has been received and inspected.

Refunds will normally be issued to the original method of payment.

Please allow your bank, credit card company, or payment provider additional processing time after ChipDaddy issues the refund.

Shipping charges and other non-refundable costs, when applicable, will be deducted from the refund.

EXCHANGES

Need a different denomination, chip style, accessory, or product?

Contact us and we will be happy to determine whether an exchange can be arranged.

Any price difference, additional shipping charges, or return shipping costs will be discussed before the exchange is completed.

OUR COMMITMENT TO YOU

ChipDaddy is a small business, and customer service matters to us.

Every order is carefully packed and inspected before shipment. If something isn't right with your order, please give us an opportunity to help.

Our goal is simple:

Premium Quality • Honest Prices • Fast Shipping • Great Customer Service

Questions or Problems With an Order?

ChipDaddy
Call or Text: 636-253-2525
Website: www.chipdaddy.org

Please include your order number when contacting us about an existing purchase.